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Terms of Use

The agreement between you and Reticenda for the Reticenda application and this website — what the software is, what it is not, and what each of us is responsible for.

Effective
Last updated
Applies to
reticenda.com and the Reticenda application
Publisher
Reticenda

These Terms of Use (the "Terms") are a legally binding agreement between you and Reticenda ("we", "us", "our"), the publisher of the Reticenda mobile application, its related software and documentation, and the website at reticenda.com (together, the "App").

By installing, accessing or using the App, or by accepting these Terms inside the App, you agree to these Terms and to our Privacy Policy, which is part of them. If you do not agree, do not install or use the App, and uninstall it if you already have.

1.1 Age. You must be at least 18 years old, or the age of legal majority where you live if that is higher, to use the App. The App is not directed to children, and children may not use it.

1.2 Capacity and authority. You confirm that you can form a binding contract. If you use the App for or on behalf of a business, firm, practice, employer, client or other organisation (an "Organisation"), you confirm that you are authorised to accept these Terms for that Organisation. In that case "you" includes the Organisation, and it is bound jointly with you.

1.3 Where the App may be used. You may not use the App where its use is prohibited, or if you are barred from receiving software under any export-control or sanctions law that applies (see Section 23).

2.1 What it is. Reticenda is software that runs on your own device. It stores documents you choose to put into it in encrypted form on that device. It extracts their text, organises them, and answers questions about them using artificial-intelligence models that run entirely on your device. It can also produce exports, backups and technical attestations called "Seals". On Android, the App holds no permission to use the internet.

2.2 We never receive your content. We do not operate any server that receives, stores or processes the documents, notes, questions, answers or other content you put into or create with the App ("Your Content"). We have no technical means to access, read, recover, restore, correct or delete Your Content. Everything described in these Terms about Your Content happens on your device, under your control.

2.3 What it is not. The App is a tool that helps you read and organise your own documents. It is not, and must not be relied on as:

  • (a) legal, medical, clinical, financial, accounting, tax, social-work or any other professional advice, or a substitute for your own professional judgement or that of a qualified professional;
  • (b) a system of record, a records-management or document-retention system, a legal-hold system, or a means of complying with any record-keeping obligation;
  • (c) a backup service, cloud service or data-recovery service;
  • (d) a notary, a trust-service provider, a qualified or advanced electronic signature, a timestamping authority, or a guarantee of the authenticity, integrity, admissibility or evidential weight of any document in any proceeding;
  • (e) a redaction or anonymisation service that guarantees the removal of information;
  • (f) a medical device, or a tool for diagnosis, treatment or any clinical decision;
  • (g) a tool for any purpose where an error, omission or delay could cause death, personal injury, or serious physical, environmental, financial or legal harm (a "High-Risk Use"). You must not use the App as the sole or primary basis for any High-Risk Use.

2.4 Professional profiles. The App lets you choose a profession (for example, legal practice or accounting). The choice changes the App's wording and default settings only. It does not mean the App has been designed, certified, validated or approved for that profession, or that it meets any professional, regulatory or ethical standard that applies to you.

3.1 Licence. Subject to your continuing compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to download, install and use the App, in object-code form, on devices that you own or control, and only as permitted by these Terms and by the terms of the store you obtained it from (for Google Play, the Google Play Terms of Service).

3.2 Restrictions. Except to the extent the law expressly allows it despite this restriction, and except as Section 3.3 permits, you must not, and must not help or allow anyone else to:

  • (a) copy, modify, adapt, translate or create derivative works of the App;
  • (b) decompile, disassemble, reverse engineer or try to derive the source code of the App;
  • (c) sell, rent, lease, lend, sublicense, distribute, publish or otherwise make the App available to any third party, or use it to provide a service to third parties (for example, a service bureau);
  • (d) remove, alter or obscure any notice of proprietary rights, licence or attribution;
  • (e) circumvent, disable or interfere with any security feature, licence check, subscription check or usage limit of the App;
  • (f) use the App to store, process or distribute content that is unlawful, that you have no right to hold or process, or that infringes anyone's rights;
  • (g) use the App to develop a competing product, or to train or benchmark machine-learning models for a competing product;
  • (h) use the App in breach of any applicable law, regulation, court order or professional rule.

3.3 Verifying our claims is permitted. Nothing in these Terms restricts you, or anyone acting for you, from examining the App to verify its security and privacy properties — for example, inspecting the installed package's manifest, its permissions or its signature, or observing that it makes no network connection. That examination is expressly permitted, and encouraged; our security page explains how. If it reveals a vulnerability, please report it as Section 13.3 describes.

3.4 Open-source components. The App includes third-party components, including the on-device AI model and runtime, licensed under open-source licences (for example, the Apache License 2.0, the MIT License and the SIL Open Font License). The App lists them. Where an open-source licence grants you rights that these Terms would otherwise restrict, the open-source licence governs that component only. Nothing in these Terms limits your rights under an open-source licence.

3.5 Reservation of rights. The App is licensed, not sold. We and our licensors keep all right, title and interest in the App, including all intellectual-property rights. No rights are granted except those expressly set out in these Terms. "Reticenda", its logo and the seal mark are our trademarks. You may not use them without our prior written permission.

3.6 The website. You may view and print pages of the website at reticenda.com for your own information. Its content is provided for general information only and is not professional advice. You must not interfere with the website's operation or security, probe it for vulnerabilities except under Section 13.3, scrape or harvest it by automated means (other than by search engines indexing it in the ordinary way), or use its contact form to send unsolicited, unlawful or abusive messages.

4.1 Ownership. As between you and us, you keep all rights in Your Content. Because we never receive it, you grant us no licence to it.

4.2 Your right to hold and process it. You alone are responsible for Your Content and for your decision to put it into the App. You represent and warrant that you have every right, consent, authorisation and lawful basis needed to store, process, analyse, export and share Your Content with the App. This includes any consent required from your clients, patients, employer or anyone the content concerns.

4.3 Your professional and legal obligations. You are solely responsible for complying with every obligation that applies to you and to Your Content, including, without limitation:

  • (a) duties of confidentiality, legal professional privilege, attorney-client privilege, professional secrecy and the rules of any professional body you belong to;
  • (b) data-protection and privacy laws, wherever they apply — including, for example, the EU and UK General Data Protection Regulation, the California Consumer Privacy Act as amended, Brazil's Lei Geral de Proteção de Dados, Canada's Personal Information Protection and Electronic Documents Act, and the Health Insurance Portability and Accountability Act ("HIPAA");
  • (c) record-retention, destruction, legal-hold, discovery and disclosure obligations;
  • (d) any contractual obligation you owe to clients, employers or other third parties.

Where data-protection law applies to personal data in Your Content, you are the controller (or the equivalent under that law) of that data. Because we never receive it, we are not your processor, service provider, sub-processor or business associate. We do not sign data-processing agreements or HIPAA business-associate agreements for the App, because there is no processing by us for such an agreement to cover.

4.4 Checking what you share. You are solely responsible for anything you export, back up, print, share or disclose from the App, and for reviewing it before you do (see Section 9).

5.1 Device security. The App's protection depends on the security of your device. You are responsible for keeping your device, its operating system and its screen lock secure and up to date, and for who has physical or remote access to it. We are not responsible for loss, disclosure or damage caused by a lost, stolen, compromised, rooted, jail-broken or malware-infected device, or by anyone who knows or observes your PIN or can pass your biometric check.

5.2 Your PIN cannot be recovered. The key that encrypts Your Content is derived partly from your PIN and is protected by your device's secure hardware. Nobody, including us, can recover your PIN or unlock your vault without it. If you forget your PIN, or if your device's secure hardware or key store is reset, replaced, damaged or cleared (for example, by a factory reset, some operating-system updates, clearing the App's data, or a hardware fault), Your Content on that device will be permanently and irrecoverably inaccessible. You accept this risk. It is the direct consequence of the design that keeps Your Content private.

5.3 Biometric unlock. If you enable fingerprint or other biometric unlock, anyone whose biometric the device accepts can open the vault. Enabling it is your choice and your risk.

6.1 Keep your own backups. The App stores Your Content on one device. Devices are lost, stolen and broken. Software, including the App, can fail. You are solely responsible for keeping independent, current backups of anything that matters to you, and for testing that they can be restored. Always keep your original documents in another safe place. Putting a document into the App is not a reason to delete the original.

6.2 Encrypted backups. The App can write an encrypted backup file protected by a passphrase you choose. This is available on every plan. If you lose the passphrase, the backup cannot be opened by anyone, including us. You choose where the backup file is saved. If you save it to a location operated by someone else (for example, a cloud-storage provider), that provider's terms govern that location, and you are responsible for that choice. Android's own cloud backup and device-to-device transfer are switched off for the App, so the App's encrypted backup is the only way to move your vault to another device.

6.3 Deletion. Deleting a case, document or note in the App, clearing the App's data, or uninstalling the App deletes the corresponding content from your device, and it cannot be undone. Deleted content is not recoverable by us.

6.4 No liability for data loss. To the maximum extent permitted by law, we are not liable for any loss, corruption, unavailability or disclosure of Your Content, however it arises, including through a defect in the App. Section 17 applies.

7.1 How they work. The App reads the text of your documents, including text recognised from images and scans, and uses an AI model running on your device to find passages relevant to your question — by the words you use and by their meaning. It shows those passages with the document and page they came from. It can also arrange or summarise information drawn from your documents, citing the page each part came from. Future versions may suggest filing details for you to confirm.

7.2 Limitations you accept. AI and text recognition are imperfect. You acknowledge that the App may, among other things:

  • (a) fail to find a relevant passage, or find an irrelevant one;
  • (b) misread text, especially in scans, photographs, handwriting, tables, stamps or poor-quality images, and in languages or scripts the App does not support;
  • (c) produce a result that is incomplete, out of date, out of context, or ranked in an unhelpful order;
  • (d) decline to answer, or report that it found nothing, when an answer exists in your documents;
  • (e) behave differently on different devices, or after an update to the App or the model.

7.3 You must verify. Every answer points to the page it came from so that you can check it. Before you rely on any result for any purpose, you must read the original page it cites and satisfy yourself that it is correct, complete and applicable. A result that is not verified against its source must not be relied on. You remain solely responsible for any decision, advice, filing, deadline, diagnosis, calculation or other action you take, or fail to take, in connection with the App.

7.4 No guarantee of completeness. That the App found no passage, or a limited number of passages, does not mean that no other relevant material exists in your documents.

7.5 Model delivery. The AI model is delivered to your device once by Google Play, in the same way as an application update, and then runs on your device. Nothing about your documents is part of that download. The model is provided by its authors under its own open-source licence. It may be unavailable on some devices, or may decline to run (for example, for lack of memory or because the device is too hot). The App will tell you when that happens.

8.1 What a Seal is. A Seal is a file, signed with a key held in your device's secure hardware, that records technical facts about how a set of documents was processed on the device. For example, it records which documents were included, their cryptographic fingerprints, the App's version and the state of the device. Making, saving and checking Seals is available on every plan.

8.2 What a Seal is not. A Seal is a technical attestation only. It is not a legal conclusion. It does not establish, and must not be presented as establishing:

  • that a document is authentic, original, complete, privileged, confidential, lawfully obtained or admissible;
  • the identity of any person;
  • a date or time certified by any third party;
  • compliance with any law, rule or standard.

It is not a notarisation, not a qualified or advanced electronic signature or seal under any law (including EU Regulation 910/2014, "eIDAS"), and not a qualified timestamp. Whether a Seal has any value in a proceeding is for the relevant court, tribunal or authority to decide, not us. The App states the limits of what a Seal can prove beside the Seal itself, and those statements form part of these Terms.

8.3 Verification depends on third parties. Checking a Seal may depend on the device's attestation certificates and on Google's attestation infrastructure. We do not control these and give no promise about them.

9.1 Your exports. When you export a document, a finding, a chronology or a summary, the resulting file leaves the App's encryption. It is protected only by wherever you save or send it.

9.2 Redaction is not guaranteed. The App's redaction options remove recognised categories of text from the exported text. Redaction may not detect every instance of information you intend to remove. Information in images, handwriting, signatures, stamps, metadata, file names, or text the App could not read may remain. Forms of identifying information the App does not recognise may also remain. You must review every page of every export before you share it, and you are solely responsible for what it contains.

10.1 Free plan. The App may be used free of charge with the limits shown in the App. At the date of these Terms, the free plan includes one case with everything inside it — importing, scanning, reading, searching, organising and asking — as well as making, saving and checking Seals, and backing up and restoring the vault; it does not include exporting documents. We may change the free plan's features and limits in the future, but we will not use such a change to hide, lock or delete content already in your vault.

10.2 Subscriptions. Paid subscriptions are sold and billed by Google Play, not by us. Prices, currency, applicable taxes, billing periods and any free trial are shown in Google Play before you buy. Your purchase is also subject to the Google Play Terms of Service and Google Payments terms.

10.3 Automatic renewal. Subscriptions renew automatically at the end of each billing period at the then-current price, and your payment method is charged, until you cancel. You can cancel at any time in Google Play (Play Store › Payments & subscriptions › Subscriptions). Cancellation takes effect at the end of the current billing period. Uninstalling the App does not cancel a subscription.

10.4 Refunds and withdrawal. Refunds are handled by Google Play under its refund policies, except where applicable law requires otherwise. We do not issue refunds directly and cannot process payments. Any statutory right of withdrawal you have as a consumer (for example, in the European Union or the United Kingdom) is exercised through Google Play under the law that grants it.

10.5 Price changes. We may change subscription prices. Google Play will notify you of a price increase as its policies require, and where required you will be asked to accept it before it applies. If you do not accept, you may cancel before the new price applies.

10.6 When a subscription ends. If a subscription ends or lapses, the App returns to the free plan's limits on creating and exporting. Content already in your vault is not hidden, locked or deleted because a subscription ended, and every case stays readable.

10.7 Checking your subscription. The App learns from Google Play, on your device, whether a subscription is active and when it ends. If it cannot confirm this for a period (for example, while Google Play cannot be reached), it may keep the last confirmed status for a limited grace period and then apply the free plan's limits until it can confirm again. Attempts to bypass this check breach these Terms.

The App relies on software and services provided by others, including the Android operating system, Google Play (distribution, billing, and delivery of the AI model), your device's secure hardware, the companies that host our website and email, and any storage location, app or service you choose for exports and backups. These are not under our control. Their own terms and privacy policies govern them. We are not responsible for their availability, security, conduct or changes, or for any loss they cause.

12.1 We may update, change, suspend or discontinue the App or any feature, on some or all devices, at any time, with or without notice, including to comply with law, to address security issues or because of changes by third parties such as Google. Subject to Section 19, we have no obligation to provide updates, bug fixes or support, or to keep the App available in any store.

12.2 Some updates may be required to keep using the App or some of its features. If you do not install them, parts of the App may stop working.

12.3 If we permanently discontinue the App, content already on your device will remain there, subject to your device and operating system, but we will have no obligation to keep the App working.

13.1 Support. Support, if any, is provided at our discretion by email at [email protected] or through the contact form on our website. Do not send us confidential documents, client information or personal data you do not need to send. We cannot inspect Your Content, so we cannot diagnose problems that depend on it.

13.2 Feedback. If you send us suggestions, ideas or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them for any purpose without obligation to you. Do not send feedback you wish to keep confidential.

13.3 Security reports. If you believe you have found a vulnerability in the App or the website, write to [email protected]. Please give us a reasonable opportunity to fix it before disclosing it publicly, do not access, modify or destroy anyone else's data, and do not degrade the website for others. We will not pursue legal action against good-faith research conducted in line with this Section and Section 3.3.

14.1 You may stop using the App at any time by uninstalling it. Uninstalling deletes Your Content from the device (Section 6.3).

14.2 Your licence ends automatically, without notice, if you materially breach these Terms. We may also end it for any other lawful reason, giving reasonable notice where the law requires it.

14.3 When your licence ends, you must stop using the App and uninstall it. Sections 2.2, 2.3, 3.2, 3.5, 4, 5.2, 6, 7.2 to 7.4, 8.2, 9.2, 13.2 and 15 to 25 survive termination, together with any other provision that by its nature should survive.

We may change these Terms from time to time. We will publish the updated Terms on our website with a new "Last updated" date. If a change is material, we will also give reasonable notice, for example in the App or in its release notes, before it takes effect, except where a change is required sooner by law. Your continued use of the App after the change takes effect means you accept the updated Terms. If you do not accept them, you must stop using the App. Changes do not apply retroactively to a dispute that arose before the change.

16.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. WE, OUR AFFILIATES AND OUR LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES, CONDITIONS AND REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE.

16.2 WITHOUT LIMITING SECTION 16.1, WE DO NOT WARRANT THAT: THE APP WILL MEET YOUR REQUIREMENTS OR ANY PROFESSIONAL, REGULATORY OR LEGAL STANDARD; IT WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; ANY RESULT, ANSWER, CITATION, SUMMARY, SUGGESTION, REDACTION, EXPORT, BACKUP OR SEAL WILL BE ACCURATE, COMPLETE OR RELIABLE; YOUR CONTENT WILL NOT BE LOST, CORRUPTED OR DISCLOSED; OR DEFECTS WILL BE CORRECTED.

16.3 The App makes specific, verifiable statements about how it works, such as that on Android it holds no network permission. Those statements describe the App's design at the time they are made. They are not warranties that the App is free of vulnerabilities, or that no one could ever gain access to Your Content.

16.4 Some jurisdictions do not allow the exclusion of certain warranties or conditions. In those jurisdictions the above exclusions apply to the greatest extent the law allows, and any warranty that cannot be excluded is limited to the shortest period the law permits. Section 19 applies.

17.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE, OUR AFFILIATES, OR OUR OR THEIR OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OPPORTUNITY OR ANTICIPATED SAVINGS, LOSS OR CORRUPTION OF DATA OR DOCUMENTS, UNAUTHORISED ACCESS TO OR DISCLOSURE OF DATA, COST OF SUBSTITUTE GOODS OR SERVICES, MISSED DEADLINES, PROFESSIONAL NEGLIGENCE OR MALPRACTICE CLAIMS, REGULATORY FINES OR PENALTIES, OR CLAIMS BY YOUR CLIENTS, PATIENTS, EMPLOYERS OR OTHER THIRD PARTIES, ARISING OUT OF OR RELATING TO THE APP OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, BREACH OF STATUTORY DUTY OR ANY OTHER THEORY, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE APP OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID FOR SUBSCRIPTIONS TO THE APP IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY UNITED STATES DOLLARS (US$50) OR ITS EQUIVALENT IN YOUR LOCAL CURRENCY.

17.3 The limits in this Section apply even if a remedy fails of its essential purpose. They are an essential basis of the bargain between you and us: the App is offered at its price, including free of charge, only because of them.

17.4 What we do not exclude. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Depending on where you live, that may include liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, and liability under mandatory consumer-protection law. In those cases our liability is limited only to the extent the law allows.

To the maximum extent permitted by law, you will defend, indemnify and hold harmless us, our affiliates, and our and their owners, officers, employees, contractors and agents from and against all claims, demands, actions, losses, liabilities, damages, fines, penalties, costs and expenses (including reasonable legal fees). This covers anything arising out of or relating to:

  • (a) Your Content;
  • (b) your use or misuse of the App;
  • (c) your breach of these Terms or of any law, regulation or professional rule;
  • (d) any advice, service, decision, filing or disclosure you make or provide to anyone, including your clients, patients or employer, in connection with the App;
  • (e) any claim that Your Content or your use of it infringes or violates the rights of a third party.

We may take exclusive control of the defence of any matter subject to indemnification at your expense, and you will cooperate with us. You may not settle any such matter without our prior written consent. If you are a consumer, this Section applies only to the extent permitted by the consumer law of your country.

19.1 Your mandatory rights prevail. If you use the App as a consumer, you may have rights under the mandatory law of the country, state or province where you live that these Terms cannot exclude or limit. Nothing in these Terms affects those rights. Where a provision of these Terms conflicts with such a right, that right prevails to the extent of the conflict, and the provision applies only as far as that law allows.

19.2 European Union, European Economic Area, United Kingdom and Switzerland. If you are a consumer there, you benefit from the statutory rights your law gives you for digital content and digital services, including the right to digital content that conforms to the contract, to the remedies your law provides if it does not, and to updates needed to keep it in conformity for the period your law requires. Sections 16 and 17 do not limit those rights. We are liable under the statutory rules for damage caused intentionally or by gross negligence, and for injury to life, body or health.

19.3 Australia and New Zealand. If you are a consumer in Australia, our services come with guarantees that cannot be excluded under the Australian Consumer Law. If you are a consumer in New Zealand, the Consumer Guarantees Act 1993 applies to the extent it cannot be excluded. Where the law allows us to limit our liability for failing to meet a guarantee, our liability is limited to supplying the services again or paying the cost of having them supplied again.

19.4 Brazil, Canada, Latin America and elsewhere. If you are a consumer in Brazil, the Consumer Defence Code (Law No. 8,078/1990) applies to the extent it is mandatory. If you are a consumer in Québec or another Canadian province, the consumer-protection law of that province applies to the extent it is mandatory; in particular, Section 21 does not apply to you. The same principle applies in every other country: where local consumer law gives you a right that these Terms would otherwise limit, that right prevails.

These Terms, and any dispute or claim arising out of or relating to them or to the App, including non-contractual disputes, are governed by the laws of the country, and where applicable the state or province, in which Reticenda is established, without regard to conflict-of-laws rules that would apply another law. The United Nations Convention on Contracts for the International Sale of Goods does not apply. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of the country where you habitually reside (Section 19). For users in the United States, the Federal Arbitration Act governs Section 21.

21.1 Informal resolution first — everyone. Before starting any formal proceeding, you and we each agree to try to resolve the dispute informally for at least sixty (60) days, unless the law that applies to you requires a shorter period or none. The dispute starts with a written notice describing the claim and the relief sought, sent (by you) to [email protected] or (by us) to the email address you last gave us. Most concerns can be resolved this way, and we would rather resolve yours than contest it.

21.2 Who the rest of this Section applies to. Sections 21.3 to 21.8 (arbitration and class-action waiver) apply only if you live in the United States, and even then only to the extent the law allows. They do not apply to consumers who live in the European Union, the European Economic Area, the United Kingdom, Switzerland, Québec, Australia, Brazil, or any other country or region whose law does not allow pre-dispute arbitration agreements or class-action waivers with consumers. Those consumers may bring proceedings as Section 22 describes.

21.3 Agreement to arbitrate (United States). If the dispute is not resolved informally, you and we agree that any dispute, claim or controversy arising out of or relating to these Terms or the App will be resolved by final and binding individual arbitration, and not in court. This includes disputes about the scope, enforceability or validity of this agreement to arbitrate, except as Section 21.6 provides.

21.4 Rules and forum. The American Arbitration Association ("AAA") will administer the arbitration under its Consumer Arbitration Rules or, for Organisations, its Commercial Arbitration Rules, in effect when the arbitration starts. A single arbitrator will decide it. It will take place in the county where you live, or by video or written submissions if the rules allow. Payment of filing, administration and arbitrator fees will follow the AAA rules. The arbitrator may award the same individual relief a court could, and the award may be entered in any court with jurisdiction.

21.5 CLASS-ACTION AND JURY WAIVER. YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO BRING OR TAKE PART IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE ACTION OR ARBITRATION. Claims may be brought only individually. The arbitrator may not consolidate claims of more than one person or award relief to anyone other than the individual party.

21.6 Exceptions. Either party may (a) bring an individual claim in a small-claims court with jurisdiction, and (b) seek an injunction or other equitable relief in court to protect intellectual property or to stop unauthorised use of the App. If the class-action waiver in Section 21.5 is found unenforceable for any claim, that claim (and only that claim) must be severed and brought in court under Section 22, and the rest of this Section still applies.

21.7 Time limit. To the extent permitted by law, any claim must be brought within one (1) year after it arose, or it is permanently barred.

21.8 Your right to opt out. You may opt out of Sections 21.3 to 21.7 by emailing [email protected] within thirty (30) days after you first accept these Terms. The email must give your name and state that you opt out of arbitration. Opting out does not affect any other part of these Terms.

Subject to Section 21, disputes that are not arbitrated may be brought in the courts competent in the place where Reticenda is established, and you and we consent to their jurisdiction. If you are a consumer, you may also bring proceedings in the courts of the place where you live, and we may bring proceedings against you only there, where your law so provides. This does not deprive a consumer of any other mandatory right to bring proceedings in a particular court.

The App, including its cryptographic functions, may be subject to export-control and sanctions laws, including those of the United States, the European Union, the United Kingdom and other countries. You represent that you are not located in, organised under the laws of, or ordinarily resident in any country or region subject to comprehensive sanctions under those laws, and that you are not named on any applicable restricted-party list. You must not export, re-export or transfer the App in breach of those laws.

The App is "commercial computer software" and its documentation is "commercial computer software documentation", as those terms are used in the Federal Acquisition Regulation (FAR) and its supplements. Government users acquire only the rights set out in these Terms.

25.1 Entire agreement. These Terms, the Privacy Policy and any terms the App displays for a specific feature are the entire agreement between you and us about the App. They supersede any prior understanding. The short summaries and statements shown inside the App are part of these Terms. If a summary conflicts with the full text of these Terms, the full text prevails.

25.2 Severability. If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permissible and modified to the minimum extent necessary to make it enforceable, and the rest of these Terms will remain in full force.

25.3 No waiver. Our failure or delay in enforcing a provision is not a waiver of it.

25.4 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign them, including in connection with a merger, acquisition, reorganisation or sale of assets, provided that your rights under these Terms, and under consumer law, are not reduced as a result.

25.5 Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control. Examples include acts of God, natural disasters, epidemics, war, terrorism, civil unrest, labour disputes, and failures of power, networks or third-party services (including Google Play).

25.6 Relationship. No partnership, joint venture, employment, agency, fiduciary or professional relationship is created by these Terms or by your use of the App.

25.7 Third-party beneficiaries. Except as stated in Sections 17 and 18 for the persons named there, these Terms create no rights for any third party.

25.8 Store terms. If you obtained the App from Google Play, you acknowledge that these Terms are between you and us, not Google. Google Play's terms also apply to your use of the store. If they conflict with these Terms on a matter the store's terms govern, the store's terms prevail for that matter.

25.9 Language. These Terms are published in several languages for convenience. The English version governs, and if a translation conflicts with the English version, the English version prevails — except where the mandatory law of your country requires otherwise, in which case that requirement prevails to the extent of the conflict.

25.10 Notices. We may give you notices through the App, its release notes, our website, or the email address you gave us. You must send notices to us, including legal notices, at [email protected].

25.11 Headings and interpretation. Headings are for convenience only. "Including" means "including without limitation".

Reticenda

For Write to
Questions about these Terms, support and legal notices [email protected]
Privacy matters [email protected]
Security reports [email protected]